fb997's Privacy Policy

This Privacy Policy ("Policy") provides a detailed description of how fb997 collects, processes, stores, and protects the personal information of platform users. By registering on fb997 or beginning to use our services, you are considered to have read, understood, and agreed to all the terms of this Policy.

Our platform provides a safe and reliable online entertainment service for players in Bangladesh. Protecting your privacy is an integral part of our business responsibility. We handle your personal information with the highest level of care and do not sell it to third parties under any circumstances.

1. What Information We Collect

The fb997 platform may collect the following types of information to provide services, secure your account, and meet legal obligations:

1.1 Registration and Identity Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID or passport details (when identity verification is required)

1.2 Financial Information

• Deposit and withdrawal history
• Payment method details — bKash, Nagad, Rocket, Upay account numbers (full numbers are not stored)
• Transaction dates and amounts

1.3 Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Pages visited on the platform and session duration
• Gaming history and activity logs
• Information collected through cookies and similar technologies

1.4 Communication Information

• Records of live chat conversations
• Messages sent via email
• Details of support requests and complaints

2. Purpose of Data Collection

We use your personal information only for the following legitimate purposes:

1. Account Management: To create, verify, and manage your fb997 account.
2. Service Delivery: To provide betting, casino games, slots, and other entertainment services.
3. Financial Transactions: To process deposits and withdrawals and monitor financial activity.
4. Identity Verification: To prevent fraud and ensure account security.
5. Legal Obligations: To comply with applicable laws and regulations.
6. Customer Support: To resolve your complaints and answer your questions.
7. Platform Improvement: To enhance the user experience and resolve technical issues.
8. Responsible Gaming: To identify signs of problem gambling and provide assistance when needed.

3. Cookie Policy

The fb997 platform uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.

3.1 Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences and platform settings.
• Analytics Cookies: To collect anonymous data for reviewing and improving platform usage.

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some platform functionality.

4. Data Sharing and Disclosure

fb997 may share your information with third parties in the following limited circumstances:

4.1 Service Partners

Minimum necessary information may be shared with selected technology partners who operate the platform. These partners work under strict confidentiality agreements and may not use your data for their own purposes.

4.2 Payment Processing

The financial information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. These transactions are also governed by the respective payment service's own privacy policy.

4.3 Legal Requirements

We may be required to disclose information to authorities in response to court orders, lawful requests from investigative agencies, or obligations under applicable law.

4.4 Fraud and Security

In cases of fraud, money laundering, or suspicious activity against the platform, the relevant authorities may be notified.

5. Data Security Measures

fb997 applies multiple layers of security to keep your personal information protected:

• SSL Encryption: All data exchanged between the website and users is encrypted using TLS/SSL technology.
• Password Hashing: Account passwords are never stored directly; advanced hashing algorithms are used.
• Access Controls: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular Audits: Our security systems are regularly tested and updated.
• Data Minimization: Only the information necessary to provide services is collected.

6. Data Retention Period

fb997 retains your personal information in accordance with the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
• Financial Records: Transaction data is retained for an extended period as required by law.
• Support Communications: Records of customer support conversations are retained for a limited time to improve service quality.

Once the required retention period has passed, we securely delete or anonymize your information.

7. Your Rights

As a user of the fb997 platform, you have the following rights over your own information:

7.1 Right of Access

You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.

7.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request a correction. Submit this request via your registered email address or through live chat.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained until legal obligations are fulfilled or existing disputes are resolved.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will give due consideration to your objection.

7.5 Right to Data Portability

You may request your information in a portable format, which can then be used with another service.

To exercise any of the above rights, please contact us. Your request will be processed within the designated timeframe after your identity has been verified.

8. Privacy of Minors

fb997 is intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be suspended.

For Ages 21+

9. Third-Party Connections

The fb997 platform may have technical integrations with third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers have their own privacy policies and operate independently. Any information you provide on their platforms will be governed by their own policies.

The same applies to transactions made through payment services such as bKash, Nagad, Rocket, and Upay. We are not responsible for the privacy practices of these third parties.

10. Data Transfers

Your information may be processed in countries or regions where data protection laws differ from those in Bangladesh. Where data transfers are necessary, we ensure that adequate safeguards are in place and that the standards of this Policy are maintained.

11. Response to Security Breaches

In the event of a data security breach, we will take the following steps:

1. Taking immediate technical measures to limit the scope of the breach.
2. Conducting an investigation to determine the nature and extent of the breach.
3. Notifying affected users within a reasonable timeframe.
4. Informing the relevant authorities where applicable.
5. Improving security measures to prevent such incidents in the future.

12. Changes to This Policy

fb997 reserves the right to update this Privacy Policy when necessary. For significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a message to your registered email address (where possible)
• Updating the "Last Updated" date at the top of the page

Continuing to use the platform after any changes will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

13. Responsible Gaming and Privacy

As part of our commitment to responsible gaming, we may monitor your gaming activity. The purpose of this monitoring is to identify signs of problem gambling and to provide assistance when needed.

Information collected through this process is used solely for the user's benefit and is not shared with third parties for any commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming Guidelines page.