Frequently Asked Questions
Answers to all your questions about fb997
From opening an account to deposits and withdrawals, bonuses, games, and security — you will find detailed answers to all your questions on this page.
fb997 is committed to providing a safe and transparent online betting and casino experience for players in Bangladesh. This FAQ page covers the most frequently asked questions on account management, transactions via bKash/Nagad/Rocket/Upay, bonus terms and conditions, game rules, and responsible gaming. If you cannot find what you need, contact our 24/7 live chat.
Account and Registration
To open an account at fb997, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is done entirely online and takes just a few minutes. Register with accurate information, as this will be needed for identity verification in the future.
No, at fb997 each mobile number and email address can be used to open only one account. Managing multiple accounts violates our terms and conditions and may result in account suspension. This rule is strictly enforced to maintain a fair and safe playing environment.
Go to the fb997 Login page and click the "Forgot Password" option. A reset link will be sent to your registered email. Click the link to set a new password. If you have any trouble, contact our support team directly via live chat — they are available 24/7 to help.
To ensure security and keep financial transactions safe, fb997 may request identity verification. Before your first withdrawal or when a certain amount is exceeded, you may need to submit a copy of your national ID card or passport. This process helps keep all players' accounts secure.
Deposits and Withdrawals
Depositing into fb997 via bKash is usually instant — in most cases your account balance updates within just a few seconds. If there is a delay due to network issues, contact us via live chat with your transaction ID. The minimum deposit amount is ৳200.
At fb997, the minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. These limits apply equally to all payment methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your account balance is above the minimum limit.
Withdrawal requests from fb997 to Nagad are usually processed within 1 hour. Once your request is approved, the funds will be transferred to your Nagad account. The same speed applies to bKash, Rocket, and Upay as well. To track your request status, ask via live chat.
fb997 does not charge any deposit or withdrawal fees on its end. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own service charges — check their app or support for details on that.
Yes, both Rocket and Upay are supported payment methods at fb997. Both can be used for deposits and withdrawals. The minimum deposit for each is ৳200. Make sure you have at least ৳1,000 for cashouts.
Games and Rules
At fb997, BPL (Bangladesh Premier League) matches offer a range of markets including match winner, top batter, highest wicket-taker, total runs in an innings, and more. Go to the cricket section, choose the match you want, check the odds on your preferred market, and set your bet amount.
fb997's live casino offers live roulette, live blackjack, live baccarat, Dragon Tiger, and many more games with real dealers. Powered by certified software from top game providers like Evolution Gaming and Ezugi, these games are fully secure and ensure fair play.
Yes, fb997 is fully mobile-friendly. From any Android or iOS smartphone browser, you can access the site directly and play all games, sports betting, and handle transactions. The interface automatically adapts to your screen size, so there is no need to download a separate app.
RTP stands for Return to Player — it is the theoretical rate of how much of the total amount wagered is returned to players as winnings over the long term. A higher RTP means a better chance of returns over time, but each spin's outcome is determined by a Random Number Generator (RNG), so every game is independent and unpredictable.
fb997 offers popular fishing games including JILI's Mega Fishing and All-star Fishing. In these games, you shoot at various sea creatures — each creature has a set prize value. You can set your own bet amount and multiple players can play at the same time.
Yes, Spribe's popular Aviator game is available at fb997. In this crash game, a plane flies and the multiplier keeps rising — if you cash out before the plane crashes, you win according to that multiplier. The longer you wait, the higher the multiplier goes, but so does the risk.
Bonuses and Promotions
When you open a new account at fb997 and make your first deposit, you get a 150% bonus of up to ৳8,000. For example: deposit ৳1,000 and you get a ৳1,500 bonus, making your total balance ৳2,500. The bonus is added automatically and becomes withdrawable after the wagering requirement is met.
A wagering requirement is the condition specifying how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement for fb997's welcome bonus is 15 times — meaning if you receive a ৳1,500 bonus, you need to place a total of ৳22,500 in bets before withdrawing. See the terms and conditions for full details.
fb997's VIP program has three tiers: Bronze (up to 0.3% cashback per week), Silver (up to 0.7% cashback), and Gold (up to 1.0% cashback). By playing regularly you can gradually move up to higher tiers and enjoy special benefits.
fb997 VIP members receive weekly cashback. Based on each week's activity, cashback is automatically added to eligible players' balances. To find out more about cashback calculations or eligibility, contact the support team via live chat.
The list of games and markets eligible for bonus use is stated in the bonus terms and conditions. Generally, bonuses can be used across all three categories — slots, casino games, and sports betting. To find out which games are eligible for a specific bonus, check our terms and conditions or ask via live chat.
Security and Responsible Gaming
fb997 uses SSL encryption technology to keep all transactions and personal information secure. Our payment system is fully secure and we use certified software from established game providers to ensure fair play. Your information is never sold to third parties.
To open an account and play any game at fb997, you must be at least 21 years old. Registration or play is not permitted for those under 21. This is a core part of our responsible gaming policy and we enforce it strictly.
fb997 takes responsible gaming very seriously. If you are concerned about your gambling habits, contact us via live chat or email. You can request a temporary or permanent self-exclusion if you wish. Visit the responsible gaming page for more information.
For self-exclusion, contact fb997's 24/7 live chat or email [email protected]. Our team will help deactivate your account temporarily or for the long term. This service is completely free, confidential, and processed without delay.
fb997 customer support is available 7 days a week, 24 hours a day. Direct assistance in Bengali is available via live chat — for deposit and withdrawal issues, account questions, or anything game-related. You can also contact us by email at [email protected].
Still have questions?
Our 24/7 Bengali support team is always here for you. Contact us via live chat and get help right away.
Log in to fb997Or email us: [email protected]